DHIYAS NATURALS (“we,” “us,” or “our”) respects the privacy of our customers and users (“you” or “your”) and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose personal information collected through our website, DHIYAS NATURALS (the “Website”). By accessing or using the Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Collection of Information

We may collect personal information that you provide to us through the Website, such as your name, email address, shipping address, and payment information. We may also collect information about your use of the Website, such as your browsing history, search history, and IP address.

Use of Information

We may use your personal information for the following purposes:

• To process and fulfill orders
• To communicate with you about your orders, products, and promotions
• To improve the Website and our products
• To personalize your experience on the Website
• To detect and prevent fraud
• To comply with legal obligations

Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

• To service providers who perform functions on our behalf, such as payment processing and shipping
• To comply with legal obligations, such as responding to subpoenas or court orders
• To protect our rights or property, or the safety of our customers or others
• In connection with a merger, acquisition, or sale of all or a portion of our assets

We may also share aggregated or de-identified information that does not identify individual users.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your use of the Website, such as your browsing history and IP address. You may be able to disable cookies through your browser settings, but doing so may limit your ability to use certain features of the Website.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.

Children’s Privacy

The Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Your continued use of the Website after any such changes constitutes your acceptance of the new Privacy Policy. Please review this Privacy Policy regularly to ensure you are aware of any changes.

Return and Refund Policy

Thank you for shopping with us at dhiyasnaturals.com We want you to be completely satisfied with your purchase, but currently we don’t have any Return Policy ( only for special situations.)

Returns

If you are received a damaged or wrong product, you may return it for a refund or exchange within 3 days of the delivery date. To initiate a return, please email us at dhiyasnaturals@gmail.com with your order number and reason for the return. We will provide you with a return authorization number and instructions for returning the product.
To be eligible for a return, the product must be unused, unopened, and in the same condition as when you received it. You are responsible for the cost of return shipping, unless the return is due to a defective or incorrect product.

Refunds

Once we receive your returned product, we will inspect it to ensure it meets our return policy requirements. If the product is eligible for a refund, we will issue a refund to your original payment method, minus any shipping and handling charges.
Refunds may take up to 45 days to appear on your account, depending on your financial institution’s processing time.

Exchanges

If you would like to exchange your product for a different product, please email us at dhiyasnaturals with your order number and reason for the exchange. We will provide you with an exchange authorization number and instructions for returning the product.
To be eligible for an exchange, the product must be unused, unopened, and in the same condition as when you received it. You are responsible for the cost of return shipping, unless the exchange is due to a defective or incorrect product.

Shipping

We strive to ship all orders within 3 to 9 days of receiving them. However, shipping times may vary depending on your location and shipping method.
If your order is lost or damaged in transit, please contact us at dhiyasnaturals@gmail.com and we will work with you to resolve the issue.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at dhiyasnaturals@gmail.com.