Shiping & Refund Policy
Return and Refund Policy
Thank you for shopping with us at dhiyasnaturals.com We want you to be completely satisfied with your purchase, but if for any reason you are not, we offer a flexible return and refund policy.
Returns
If you are not satisfied with your purchase, you may return it for a refund or exchange within 3 days of the delivery date. To initiate a return, please email us at dhiyasnaturals@gmail.com with your order number and reason for the return. We will provide you with a return authorization number and instructions for returning the product.
To be eligible for a return, the product must be unused, unopened, and in the same condition as when you received it. You are responsible for the cost of return shipping, unless the return is due to a defective or incorrect product.
Refunds
Once we receive your returned product, we will inspect it to ensure it meets our return policy requirements. If the product is eligible for a refund, we will issue a refund to your original payment method, minus any shipping and handling charges.
Refunds may take up to 45 days to appear on your account, depending on your financial institution’s processing time.
Exchanges
If you would like to exchange your product for a different product, please email us at dhiyasnaturals with your order number and reason for the exchange. We will provide you with an exchange authorization number and instructions for returning the product.
To be eligible for an exchange, the product must be unused, unopened, and in the same condition as when you received it. You are responsible for the cost of return shipping, unless the exchange is due to a defective or incorrect product.
Shipping
We strive to ship all orders within 7 days of receiving them. However, shipping times may vary depending on your location and shipping method.
If your order is lost or damaged in transit, please contact us at dhiyasnaturals@gmail.com and we will work with you to resolve the issue.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at dhiyasnaturals@gmail.com. We are always here to help.